174 Job openings found

SDM   Summary of essential Job functions Responsible for the OTC processes overall deliverables Good understanding of end to end OTC cycle Sets the goals and targets for the process/people Responsible for publishing the metrics, dashboards to the client. Manage client communication and expectations Manage customer escalations with appropriate response (Written and Verbal) Ensures Process governance – effective controls ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...

ROLE PROFILE/JOB RESPONSIBILITIES   End to End closure of Regulatory (RBI) and other channels escalations Coordination with RBI for closure of the cases Coordination with departments and sharing of RCA Monthly presentation of MIS/PPT to the SMT Preparation and Updation of SOP’s Process improvement Social Media listening     KEY PERFORMANCE AREA   Resolution of customer escalations & Complaints within TAT RCAs and Improvement ...

Manager, Technical Support: As a Player/Coach, you will be responsible for being hands on and leading, growing and developing your team, who help our customers by diagnosing and troubleshooting problems. You will manage the team's day-to-day functions as they use their knowledge to resolve issues and drive superior customer support to ...

Job Summary:The Head of NOC will oversee the end-to-end operations of the Network Operations Center, ensuring high network availability, performance, and reliability for an ISP/Telecom company. This leadership role involves managing NOC staff, optimizing operational processes, and implementing best practices to minimize downtime and rapidly resolve network issues. Key Responsibilities NOC Management: ...

Description:  Key Responsibilities: Ensure delivery of financial statements as per the defined SLA for TAT and quality for clients assigned. Review (Detailed/High level) of financial statements prepared (P&L, Balance Sheet, Cash Flow etc.) and record entries as necessary. Preparation of critical audit schedules and review (Detailed/High level) of the same as necessary. Review and track ...

Key Responsibilities: Ensure delivery of financial statements as per the defined SLA for TAT and quality for clients assigned. Review (Detailed/High level) of financial statements prepared (P&L, Balance Sheet, Cash Flow etc.) and record entries as necessary. Preparation of critical audit schedules and review (Detailed/High level) of the same as necessary. Review and track ...

Team Management: Lead, motivate, and oversee a team of sales professionals. Set performance goals and provide regular feedback. Sales Performance: Drive the team to meet and exceed sales targets for products such as savings accounts, fixed deposits, and recurring deposits. Customer Relationship Management: Foster strong relationships with clients, address their needs and ...

Manage individual and cumulative store performance on key. metrics like sales growth, AWO, product concerns, delivery on- time etc. for the mapped stores. Ownership of customer KPIs for stores under purview. Store performance metrics and customer Adherence to personal job plan (PJPs) inclusive of store visits, connects with store staff and conducting ...

Roles & Responsibilities: Simplify processes to ensure ease of understanding and application in different scenarios. Envisage use cases to predict and prepare for potential queries and create Knowledge Management systems to support internal customers. Identify opportunities to streamline processes to increase efficiency and improve CX. Team Management -- Leads are in charge of the ...