151 Job openings found

Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance ...

Roles and Responsibilities: Preparation and Verification of Checklist of Import and Export Shipments Coordination with Shipping Line, Freight Forwarders, Transporter CFS, and Terminals Follow up with customers Follow up with operational staff Preparation of DSR and update the same to the customer Should know how to make Pre Shipment Documents Should know how to make Post Shipment ...

   Needed good command over english    Critical Thinking    High EQ   Answer Support chats with defined SLA Answer Support tickets with defined SLA  Improved FCR  Reduce ART Empathize with customers and help wherever needed . Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the ...

providing support, including procedural documentation and relevant reports;responding within agreed time limits to call-outs;prioritizing and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals.Research required information using available resources;Follow standard processes and procedures;Identify and escalate priority issues per Client specifications;Redirect problems to appropriate ...

We have an opening for the post of Asst. Manager Customer Support for a reputed Infrastructure company in Navi Mumbai(Sanpada).   Please find the details for the same: Designation: Asst. Manager Customer Support  Qualification: Graduate Experience: 1 to 2 Years Salary:As per company Norms Week Off: Sunday & Sat Half Day   Candidates Profile: Good English Communication. Presentable Very Confident. Organize Leadership quality Banking knowledge (loan, ...

Job Responsibilities Make outbound and receive inbound calls professionally Handle customer inquiries and provide accurate information Follow up with leads and maintain regular communication Coordinate with internal teams and maintain smooth communication Maintain records of calls, follow-ups, and customer interactions Build and maintain positive customer relationships Update customer information and interaction details in the CRM system Mandatory Requirements Female ...

We are looking for a detail-oriented and proactive Sr. Ex. Social Media who has strong hands-on knowledge of social media platforms, analytics, and team coordination. This role involves managing multiple brand accounts, overseeing the social media team, ensuring timely and accurate posting, and delivering clear weekly performance reports. Key Responsibilities ...

Role Summary The Telecaller will be responsible for handling inbound and outbound customer calls, generating sales leads, following up with prospective customers, and providing product information. The role requires excellent communication skills, customer relationship management, and coordination with the sales team to improve conversions and customer satisfaction. KRA: Task / Activities Make outbound ...

  Roles & Responsibilities : Provide timely support to the sales team Handle order processing, quotations, lead generation & payment follow-ups Respond to enquiries within 24 hours Coordinate with customers for orders, ETA (within 3 days) & query resolution (within 2 days) Follow up with existing customers for repeat business Manage dealer/channel partner orders, PI sharing & ...

Clear and confident verbal communication in English, Marathi & Hindi. Any additional language is preferred.• Preferred a science graduate but a person with good communication skills and flair too talk to people • Flexible to work in shifts and rotational week offs. (Sat-Sun is not a week off, 6 days ...