80 Job openings found

Title: Customer Service Representative - Insurance Call Center Job Summary: We are looking for a skilled and customer-focused individual to join our call center team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to our policyholders by answering their inquiries, resolving their complaints, ...

o   Responsible for the quality, performance, efficiency, and training of the call centre team. o   Set goals and provide the enablers to achieve the goals o   Analyse and set the quality parameters and metrics for performance measurement like calls left waiting, calls missed etc. & to ensure high FTR ratios. o   Continuous training and orientation of the Agents o   Liaison ...

Job Description:  We are looking for a proactive and quality-focused Team Leader – Telecaller, who can not only lead a high-performing team of telecallers but also drive quality assurance and training initiatives within the team. The ideal candidate will manage performance, monitor call quality, and enhance skills through structured ...

Job Title: Quality Assurance Analyst – Call Auditing Location: H169, Sec.63 NoidaCompany: Speed Global SolutionsSalary- 32K to 42K in hand Job Summary: We are seeking a highly motivated and detail-oriented Quality Assurance (QA) Analyst for our Call Auditing team. This role involves reviewing and analyzing customer service calls to assess the ...

Job Description Position Summary The HR Help Desk Specialist – Tier 1 serves as the first point of contact for employees seeking assistance with general Human Resources questions. This role handles inbound calls and emails related to common HR topics such as benefits, pay, time off, and policies, and routes more complex ...

Key Responsibilities: Answer inbound & outbound calls and respond to client inquiries professionally. Schedule appointments and follow up with clients as needed. Provide information on services, promotions, and treatments offered at the clinic. Maintain accurate client records and ensure smooth communication. Address customer concerns and ensure a positive experience. Requirements: Excellent communication and interpersonal skills. Strong organizational and ...

Key Responsibilities: Answer inbound & outbound calls and respond to client inquiries professionally. Schedule appointments and follow up with clients as needed. Provide information on services, promotions, and treatments offered at the clinic. Maintain accurate client records and ensure smooth communication. Address customer concerns and ensure a positive experience. Requirements: Excellent communication and interpersonal skills. Strong organizational and ...

Role & Responsibility: - Ability to manage outbound B2B call center for Motor Insurance - Drive cost of acquisitions as per the budgets defined- Drive sales- Responsible for delivering results against a defined scope of work that includes Profitability, Performance Reporting, Quality Management, and target achievement- Responsible for efficient recruiting, training, recognition, workflow ...

  We are looking at an FTE size of 100 they should have managed internally Credit card collections experience is mandatory with 7-8 yrs collections experience O2C or AR profiles would not fit in for this profile Outbound voice process UAE shifts since it’s a UAE client No Sunday holiday it will be Fri                             PRINCIPAL RESPONSIBLITIES 1. Handle ...

Managing the entire contact center business for outbound  business. Team - 200 -300 outbound sales sales & marketing Securities experience handling the entire contact background center business for outbound  business. AVP - Business Growth Manager Proposing potential business deals by contacting potential partners and discovering and exploring opportunities. Setting up meetings between client decision-makers and the company as practice ...