72 Job openings found

Role/ Job Title: Product Sales Lead-Cross SellFunction/ Department: Cross SellKey / Primary Responsibilities -  Manage Outbound Call Center who is responsible to generate business for Cross Sell ofvarious products. Generate interest of customers who are pre-approved for Bank’sfinancial services through call center. Understand call center management along with strong knowledge on the mechanism ...

Job Title: Process Trainer - Call Center/Back Office Operations Job Overview: We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a crucial role in ensuring that our call center and back-office teams are well-trained on operational processes, procedures, and systems. If you ...

Job Title: Process Trainer - Call Center/Back Office Operations Job Overview: We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a crucial role in ensuring that our call center and back-office teams are well-trained on operational processes, procedures, and systems. If you ...

Job Title: Team Leader - Operations   Job Overview:   We are seeking an experienced and dedicated professional to join our team as a Team Leader for Call Center and Back Office Operations. The ideal candidate will have a strong background in managing both call center and back-office processes, ensuring operational efficiency, and leading ...

Job Title: Soft Skills Trainer - Call Center/Back Office Operations Job Overview: We are seeking a dynamic and experienced Soft Skills Trainer to join our team and play a key role in enhancing the communication and interpersonal skills of our customer support representatives and back-office personnel. The ideal candidate will have a ...

Job description Call Center Manager Location: Bangalore(Hosur) ROLE To supervise the Early Collections team, define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordination with various departments and teams to ensure delivery of business goals. MAIN RESPONSIBILITIES Maintain a high level ...

Job Title: RTA Analyst (Real-Time Analyst) Location: Gurgaon Job Type: Full-Time Reports To: Real-Time Analyst (RTA)  Job Summary: The RTA Analyst, also known as a Real-Time Analyst Analyst, assists the Real-Time Analyst (RTA) in monitoring and optimizing the real-time performance of a call center, with a specific focus on leveraging Verint and Queue Monitoring tools. Key Responsibilities: Real-Time ...

IT Infrastructure Architect (Network & Security) – PSS The ‘IT Infrastructure Architect (Network & Security) - PSS’ is responsible for the design and implementation of network and security solution for flydubai Datacenter on premise and in the cloud. He/she ensures that the FZ hosted Infrastructure can adequately and securely communicate ...

Title: Customer Service Representative - Insurance Call Center Job Summary: We are looking for a skilled and customer-focused individual to join our call center team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to our policyholders by answering their inquiries, resolving their complaints, ...

o   Responsible for the quality, performance, efficiency, and training of the call centre team. o   Set goals and provide the enablers to achieve the goals o   Analyse and set the quality parameters and metrics for performance measurement like calls left waiting, calls missed etc. & to ensure high FTR ratios. o   Continuous training and orientation of the Agents o   Liaison ...