2817 Job openings found

Job Title: RTA Analyst (Real-Time Analyst) Location: Gurgaon Job Type: Full-Time Reports To: Real-Time Analyst (RTA)  Job Summary: The RTA Analyst, also known as a Real-Time Analyst Analyst, assists the Real-Time Analyst (RTA) in monitoring and optimizing the real-time performance of a call center, with a specific focus on leveraging Verint and Queue Monitoring tools. Key Responsibilities: Real-Time ...

Key Responsibilities Must be from B2B lead generation domain only. Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at individual level. Participates in customer and client listening programs to identify ...

o   Responsible for the quality, performance, efficiency, and training of the call centre team. o   Set goals and provide the enablers to achieve the goals o   Analyse and set the quality parameters and metrics for performance measurement like calls left waiting, calls missed etc. & to ensure high FTR ratios. o   Continuous training and orientation of the Agents o   Liaison ...

Job Title Senior Electrical Engineer – Commissioning (Traction Elevators & VVVF Drive Systems) Department Projects & Commissioning – Electrical Location Kolkata (travel to project sites across India as required) Experience Requirement (Mandatory) Minimum 5 years of hands-on experience in the elevator industry is compulsory(Experience in traction elevators and VVVF drive systems is essential) Qualification Diploma / B.E. / B.Tech ...

Job Title Electrical Engineer – Commissioning (Traction Elevators & VVVF Drive Systems) Department Projects & Commissioning – Electrical Location Kolkata (travel to project sites across India as required) Experience Requirement (Mandatory) Minimum 5 years of hands-on experience in the elevator industry is compulsory(Experience in traction elevators and VVVF drive systems is essential) Qualification Diploma / B.E. / B.Tech in ...

Trainer - Contact Center Experience: 7 - 8 years, with hands-on experience in voice-based US collections and thorough knowledge of US collection laws Job Type: Permanent Job Location: Pune (Magarpatta City) Shift: Should be flexible with both day and night shifts Notice Period: Up to 30 days Work Mode: Work from office is mandatory About the Role: We ...

BUILDERS EXPERIENCE       A Telecaller, also known as a Telephone Sales Representative or Telemarketing Executive, is responsible for making and receiving phone calls to promote products or services, generate leads, and provide customer support. They interact directly with customers, building relationships, addressing inquiries, and driving sales through persuasive communication. Telecallers play a crucial role in ...

Job Description  Job Role: 1. Call Volume: A goal of making 150 to 200 outbound connected calls per day. This would ensure a high level of outreach and customer engagement. 2. Call Duration: A target of 300 minutes (5 hours) of total talk time per day to meet the desired sales and service ...

Location – Navi Mumbai Self Goals - Curate a delightful customer experience at every customer touch point right from onboarding to the exit of the customer. - Keep track of customer journeys and liaison with internal teams to ensure that there are no gaps in the customer experience at any stage - Manage end ...

Key Responsibilities: Lead, mentor, and coach a team of tele callers focused on debt collections to ensure they meet performance targets and deliver outstanding customer interactions Develop and implement strategies to enhance the team’s productivity, efficiency, and overall collections performance Monitor team members’ calls for quality assurance and provide constructive feedback and training ...