11 Job openings found

Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and ...

Trainer - Contact Center Experience: 7 - 8 years, with hands-on experience in voice-based US collections and thorough knowledge of US collection laws Job Type: Permanent Job Location: Pune (Magarpatta City) Shift: Should be flexible with both day and night shifts Notice Period: Up to 30 days Work Mode: Work from office is mandatory About the Role: We ...

VP WFM- Bangalore or Mumbai Hope you are doing well! as per our discussion please find attached the job description and below the required details. CTC- 75 LPA including 25% variable   Contact centre experience is must have Candidates from Third party BPO experience Excellent communication skills Seasoned WFM candidate  Kindly share the profile summary in below format ...

Eligibility/Job requirements:? Graduate / postgraduate with overall 3+yrs experience of working in adomestic/international contact centre/ service set up.  1+yr of inbound and outboundcall taking experience is a must.? Candidate should possess excellent oral and written communication skills.? Candidate with good customer service skills & captive contact centre experiencewould be preferred.? Candidate should be ...

Introduction – Dyson Dyson is a global technology company with a unique philosophy, led by James Dyson. We transform every category we enter with radical and iconic re-inventions that work, perform and look very different. As a technology and engineering pioneer, we currently operate in the categories of Floorcare, Environmental ...

Job Description Position As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the successful implementation and optimization of our CCaaS platform. You will act as a liaison between business stakeholders ...

Job Description Position As the platform engineer, you will play a critical role in supporting and optimising our Genesys CCaaS platform under the guidance of the Platform Owner. You will be responsible for managing global administration of the platform, conducting testing and rollout of new features in sandbox environments, and leveraging ...

Job Summary: The Training and Development Specialist will create, develop, implement, and conduct training and development intervention for contact centres. Duties/Responsibilities: •Deliver new hire and refresher training on systems, scripts, competition benchmarking. •Coach agents on customer handling, retention strategies, and objection handling. •Identify floor-level skill gaps using QA audits, drive “Good Calls” through call calibrations ...

Role/ Job Title: Product Sales Lead-Cross SellFunction/ Department: Cross SellKey / Primary Responsibilities -  Manage Outbound Call Center who is responsible to generate business for Cross Sell ofvarious products. Generate interest of customers who are pre-approved for Bank’sfinancial services through call center. Understand call center management along with strong knowledge on the mechanism ...

Job Location-Astute Group,Kothrud, Pune. Required Skill- Good Communication Skill,  Knowledge about AHT/Fetal Call. Computer Knowledge- Excel/Vlookup/Pivot/Formulas etc Education- 12th Pass/ Graduate... Languages- Marathi/Hindi/English Experience- 06 Month Above…… Salary Range- 18K and above. International BPO continues to attract talent looking for the quality of life offered in terms of handsome salary , work-life balance & only 5 working days in week Excellent Communication ...