170 Job openings found

Responsibilities: Handle customer inquiries via phone, email, and chat. Provide product information and support. Resolve complaints and issues promptly. Maintain customer records and document interactions. Follow up with customers to ensure that their issues have been resolved to their satisfaction. Qualifications: Strong communication and interpersonal skills. Previous experience in customer service is a plus. Problem-solving abilities and a positive ...

We are having an urgent opening for the position of Jr. Executive PR & Marketing  for a reputed FMCG MNC Company  at the  Delhi (Okhla Phase 3) location.   Key Responsibilities : Be responsible for all the customer care calls/ mails. Coordinate with Centers or departments for customer queries/ complaints. Manage and facilitate social media communities by responding ...

Job Title:  Location: Hazaribagh Department: Customer Experience (CX) Reports To: Dealer Principal / Customer Experience Head Company: Pratik Automobiles (Authorised Dealership of Mahindra & Mahindra) Job Purpose: To manage customer satisfaction, handle post-service feedback, and ensure a superior customer experience across all touchpoints. Key Responsibilities: Handle customer queries and complaints promptly and professionally. Follow up with customers after ...

Eligibility/Job requirements:? Graduate / postgraduate with overall 3+yrs experience of working in adomestic/international contact centre/ service set up.  1+yr of inbound and outboundcall taking experience is a must.? Candidate should possess excellent oral and written communication skills.? Candidate with good customer service skills & captive contact centre experiencewould be preferred.? Candidate should be ...

ABOUT THE ROLE Client is looking for a motivated and hardworking Associate in its Customer Support team. As a customer support associate, you’ll be responsible for customer happiness and will respond to customers’ queries via different channels (calls, emails and chats). You’ll coordinate cross-functionally to resolve customer grievances and special requests. ...

Answer questions: Provide information about products and services Resolve issues: Identify and fix customer concerns Process orders: Handle orders, cancellations, and returns Provide support: Help customers with technical issues, product use, and troubleshooting Manage complaints: Respond to customer complaints and reviews Collect feedback: Gather feedback from customers Create content: Create helpful content for customers Track KPIs: Monitor key performance indicators

Ensure customer delight at all level to improve CSI result.2. Monitor Pickup & drop activity on daily basis.3. Monitor daily calling and appointment taken, appointment turnup and individual CRE performance.4. Monitor PSF complaint and counter measures to avoid dissatisfaction.5. Home visit to critical customer. Conduct customer meet as per HMIL ...

   Preferred Requirements ·         Basic Knowledge of Tally.ERP 9 ·         Spoken proficiency in English & Hindi ·         Basic accounting knowledge Key Areas of Responsibility   ·         Manage large amounts of inbound and outbound calls in a timely manner ·         Follow communication “scripts” when handling different topics ·         Identify customers’ needs, clarify information, research every issue and provide solutions and/or ...

for New and True Value Car -3-6 Year experience, Salary 18-20 Thousand per month. Handling of inbound calls received from customers inquiring on their,  process, process related information. To guide & provide the customers with all the required information about schemes.  Should be able to solve the queries of the customers as well ...

Essential Requirements:        Must have very good communication skills. Must have a passion to talk to customers and provide excellent customer serve and resolve issues. Must have good negotiation skills to deal with business partners. Should be able to handle customer queries over the phone, email and chat and give appropriate solution. Should have ...