145 Job openings found

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

Location: Marine Lines, Mumbai Position: Customer Relations Manager - General Vacancies: 1 Company Type: A well-established dairy farm business Qualifications: Any Graduation (Hospitality/Hotel background preferred) Experience: 1-2 years   Work Timings: Rotational shifts 6 a.m. - 3 p.m. 1 p.m. - 9 p.m. Working Days: 9 hrs shift, 6 days a week (Monday to Saturday) Work during peak festive seasons (Diwali, Ganpati, Dassera, Holi, Parsi New Year) Salary: Best in ...

Description: Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. The experienced operations manager will ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, ...

We are seeking a highly skilled Customer Care Executive to join our dynamic BPO team. In this role, you will manage a high volume of international inbound customer interactions via calls, emails, and chats. As the voice of our company, you will ensure exceptional service delivery while upholding our brand reputation.Key Responsibilities Handle ...

What you will work on:We are looking for an experienced L2 Support Engineer to join our technical support team. Theideal candidate will have strong written and verbal communication skills, a solid understanding ofSQL, and excellent diagnostic abilities. In this role, you will handle complex technical issuesescalated from Level 1 support, ...

In this role , You'll work to resolve customer issues via chat services, including chat, text, email, social media, direct messaging and other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll be the difference between their customer ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...

Essential Functions• Recruit, select, train, assign, schedule, coach, counsel and discipline employees• Communicate job expectations, planning, monitoring, appraising and reviewing jobcontributions• Plan and review compensation actions, enforcing policies and procedures• Contribute operations information and recommendations to strategic plans andreview, prepare and complete action plans; Implement production, productivity,quality and customer service ...

The job description is as below: conducting customer satisfaction surveys to understand what areas of the company's services need improvements catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution curating streamlined email and social media communication mediums for offers, updates and ...

    Determines requirements by working with customers.     Answers inquiries by clarifying desired information; researching, locating, and providing information.     Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.     Fulfills requests by clarifying desired information; completing transactions; forwarding requests.     Sells additional services by recognizing ...