5 Opening(s)
3.0 Year(s) To 8.0 Year(s)
6.00 LPA TO 8.30 LPA
Job Description:
As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...
1 Opening(s)
4.0 Year(s) To 8.0 Year(s)
8.00 LPA TO 10.50 LPA
Job Description:
As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
12.00 LPA TO 15.00 LPA
Core Responsibilities:
Complaint Resolution
Ensure to handle and end to end resolution of complaints received on Escalations Channels like Banking Ombudsman, NHB, RBI, Management, Nodal Officer, Online Grievance Portal etc
Comprehend, analyse and action complaints received under various escalation channels as per defined process, timelines and quality
Ensure to update Management on the progress ...
14 Opening(s)
0.9 Year(s) To 7.0 Year(s)
2.00 LPA TO 20.00 LPA
Finance reporting
US GAAP - Mandatory
Security reports - SEC
CA - Mondatory
Shifts : night shifts
General Accounting and Reconciliations
Team Objectives:
Given below are the broad objectives of the entire team. Each band of FTE has a different role to perform and hence the skills and competency requirements are different for each role.
Prepare and review ...
1 Opening(s)
2.0 Year(s) To 5.0 Year(s)
3.00 LPA TO 5.00 LPA
Position: Business Analytics
Location: MumbaiExperience: 2-5 years
About the Role:We are seeking a detail-oriented professional to manage business reporting (MIS), team performance analytics, and customer issue follow-ups. The ideal candidate will coordinate across teams to ensure accurate data, timely reporting, and escalation closure.
Key Responsibilities
Performance Reporting & MIS
Develop, compile, and publish daily/weekly/monthly MIS and performance dashboards.
Ensure ...
1 Opening(s)
2.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Job Description
Key Responsibilities
1. Admissions Process Quality Control
● Monitor branch visits to ensure students receive prompt, professional, and effective counseling.
● Audit counseling sessions for accuracy, empathy, and conversion effectiveness.
● Ensure students receive complete and transparent information regarding courses, fees, and career opportunities.
2. Follow-up & Escalation Management
● Track missed follow-ups and initiate ...
1 Opening(s)
4.0 Year(s) To 8.0 Year(s)
20.00 LPA TO 30.00 LPA
Job Description:
Position: Pipeline Support Engineer
Work Location: Remote
Mode of Interview: MS Teams
Year of Experience: 4 to 8 Years
Technical Skills:
Software Delivery and Cloud Platform Service Support
Functions:
Jenkins Administration:
Manage and administer Jenkins for efficient software delivery.
Troubleshoot Jenkins-related issues.
Provision access requests in Jenkins.
Bitbucket Administration:
Administer Bitbucket repositories.
Create new repositories in Bitbucket.
Provide support for Bitbucket-related inquiries.
Puppet Administration:
Administer Puppet for configuration management.
Act ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
Not Disclosed by Recruiter
Key Responsiblities:
Manage controller role where resources will directly interact with the CFO’s of the clientele and also must work end to end on the accounting independently. It is an IC (individual contributor) role. A combination of - project management+ technically sound in R2R.
Responsible for Review of Budget Analysis and facilitation of the Budget ...
2 Opening(s)
4.0 Year(s) To 8.0 Year(s)
8.00 LPA TO 12.00 LPA
Education Qualification:
BscIT, BE, Minimum 5years experience working as an Active Directory Administrator, Certification in IT Field is preferred, Prior experience in servers and OS Analysis will be given preference.
Strong in AD architecture creation and problem-solving skills
Sr. Active Directory Administrator
Sr. Active Directory Administrator provides support, implementation, and design services for ...
12 Opening(s)
2.0 Year(s) To 5.0 Year(s)
0.00 LPA TO 0.00 LPA
We are having an urgent opening for the position of Service Desk Technician II for a reputed company at the Navi Mumbai (Juinagar) location.
Job Summary:
The Service Desk Technician II can be the first contact for customers to resolve their technical issues or to process their service requests. May also be an escalation point for ...