22 Job openings found

Hands-on experience with troubleshooting hardware, software, users and network issue, good understanding of desktop OS along with good understanding of incident management processes and best practices, post-incident reviews and root cause analysis, IT Service Management (ITSM), ITIL framework and service desk operations, ITSM tools such as ServiceNow, ManageEngine, or BMC ...

Requirements: Mobile platform testing knowledge and understanding.Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools.Understanding of API (e.g. HTTP requests and responses structure).Understanding of application flow from three different perspectives: end-user, developer and client.Advanced English.Excellent negotiation and communication skills.Nice to have: project management skills.Nice to have: ITIL framework knowledge.Nice ...

Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats Title Associate L1 Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send ...

Role- Production Support Executive Age- 20-25Qualification- "1. BSc/BA in IT, Computer Science or relevant field2. Good to have ITIL certification Looking for Fresher with good communication. 5 Days working Rotational shifts along with Night shifts. Responsibilities- 1. Create an inspiring team environment with an open communication culture2. Setting up clear team goals3.Delegate tasks and ...

Age- 20-25  They can provide pick-up and drop-off services until Dadar.  Need female candidature Location- Bhayandar, Mumbai  5 days rotational shifts along with night sifts NP- Immediate to 15 days  max 1 month Qualification- 1. BSc/BA in IT, Computer Science or relevant field 2. Good to have ITIL certification Experience- 2 Years minimum with team handling (not ...

Introduction: We are seeking a highly skilled Senior IT Engineer to join our dynamic IT team. As a Senior IT Engineer, you will be responsible for designing, implementing, and maintaining information systems to support the enterprise infrastructure of our organisation. You will collaborate with other departments to identify and meet ...

Job Description – Level 2 Engineer - Office365 Eligibility Criteria: • Should have worked as a Level 2 engineers for atleast 2 years • Should have extensive working knowledge of Microsoft Office365 cloud • Must have Certifications like MCSE Office365, MS100 or MS101 & ITIL Principal Responsibilities: • Responsible to provide high end Technical ...

Please find the details below   Position :Incident Manager/ L4 Technical Support Specialist Location : Work from home Experience requirement : 3-6 Years     Job Description   Mobile platform testing knowledge and understanding. Experience with issue trackers (e.g. JIRA) and debugging (e.g. Charles) tools. Understanding of API (e.g. HTTP requests and responses structure). Understanding of application flow from three different perspectives: end-user, developer and ...

    Knowledge on ITIL Service Operation Process – Incident, Problem, Change , Configuration and Release Management  ITSM, ITBM, ITOM, CSM  Specialize in the delivery of one of the processes or provide management and coordination across multiple processes.  Maintenance, administration and version standardization of Service Now  Working with process owners and business stakeholders to translate business ...

Eligibility Criteria: Should have worked as a Level 2 engineers for at least 4 years and as L3 engineer for 2 years. Should at least have 6-7 years of total working experience in Microsoft 365 services. Should be Graduate or Above. Should have extensive working knowledge of Microsoft 365 cloud services. Principal Responsibilities:                                   Responsible for ...