44 Job openings found

Answering Customer Inquiries: Addressing customer questions regarding products, services, or company policies.    Handling Complaints: Resolving customer complaints and issues in a professional and timely manner.    Providing Customer Support: Offering assistance and guidance to customers, potentially troubleshooting issues or providing technical support.    Making Outbound Calls: Contacting customers to provide updates, follow up on orders, or promote products.    Maintaining Accurate ...

Job SummaryWe are recognized for delivering outstanding service in the travel industry, and our Support Services team is crucial in maintaining this reputation. We are looking for an International voice process executive for our Support Services requirement to join our dynamic team and assist with the Go Global Reconfirmation process. The ...

Responsibilities Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...

Job Location- Chatrapati Chowk Wakad Pune JOB DESCRIPTION We have an urgent requirement for CRM Voice process for inbound process:Qualification : 12th /Diploma /AnyIndustry : BPOProcess : Voice process (Inbound)Shift : Rotational Shift between (7AM to 11PM)Eligibility : Fresher/ ExperiencedLanguages Known : Hindi/Malayalam/Telugu/Kannada and EnglishRoles and Responsibilities1. Customer Service Executives are required ...

Job Description for Executive role: Attend Out Bound calls for verification process. Implement all feedback given by Supervisors. Provide correct and quality information to customers on every call, promote good listening and English grammar skills. Should be ready to work for voice process. Candidates should have experience in customer service – Voice process. Skills and Qualifications:  Any ...

Job Description for Sr. Executive role: Attend Out Bound calls for verification process. Implement all feedback given by Supervisors. Provide correct and quality information to customers on every call, promote good listening and English grammar skills. Should be ready to work for voice process. Candidates should have experience in customer service – Voice process. Skills and ...

Position - Technical Support Executive ( Night Shift )   Notice – Immediate joiner   Location – Ahmedabad - near Gujarat College Road   Experience - 3 - 4 years   Working Hours - Shift 1 - 7:00 PM to 4:30 AM                                Shift 2 - 11:30 PM to ...

Job Location- Viman Nager Pune JOB DESCRIPTION Greetings from Hucon Solutions,Hiring for International Voice Process for Top MNC'sJob Details:Eligibility : Under Graduate / Graduate / Post - Graduate only freshers can applyExperience with 1 - 5 Years into International Voice Process onlyCandidate should be flexible with US/UK/Rotational ShiftsCandidate should be flexible with ...

    Determines requirements by working with customers.     Answers inquiries by clarifying desired information; researching, locating, and providing information.     Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.     Fulfills requests by clarifying desired information; completing transactions; forwarding requests.     Sells additional services by recognizing ...

  Requirements :     Previous experience in a customer support role voice process. Domestic would be preferable     Languages needed (Hindi, English + 2 regional languages (Kannada, Malayalam, Tamil, Telugu) are mandatory)     Strong phone and verbal communication skills along with active listening.    Innovative thinkers and ready to work any time.     Should be flexible enough to adapt to any ...