167 Job openings found

Job Summary: We are looking for a customer-obsessed Chat Support Executive to join our Amazon process. You will be the first point of contact for customers, handling real-time inquiries via chat. Your goal is to provide accurate information and resolve issues with a "First Contact Resolution" mindset. Key Responsibilities: Handle 2–3 concurrent ...

We are hiring Customer Service Executives to manage customer communication across calls, emails, and chat. The role requires excellent communication skills and the ability to resolve queries  promptly and professionally.    Key Responsibilities    Handle inbound customer calls, emails, and chat queries  Provide accurate information regarding loan applications, status, and troubleshooting  Maintain a high level of customer satisfaction by ensuring quick and clear resolutions  Follow process guidelines and meet productivity/service targets  Coordinate with internal teams for escalations or technical issues    Required Skills & Experience   Minimum 1 year of experience in inbound calling, email handling, and chat process  Strong proficiency in English & Hindi communication  Good customer-handling and problem-solving skills  Ability to multitask and work under pressure  Basic technical understanding (applications, system navigation, troubleshooting)  Comfortable working on weekends/holidays as required  Customer-focused and target-driven mindset    6 Days Working (Rotational Weekoff)  Shift timings : 10AM-7PM   

We have an urgent opening for the position of Ecommerce Chat Process for a reputed Furnishing Industry for their (Wadala) Mumbai. Responsibilities - Providing information regarding the company's Product on chat Responding to Customer's Queries Resolve the Query Sometimes need to attend the calls for a better understanding of the query. Coordination with the Team. Documentation work. Generate the leads   Office Timing:10am to ...

In this role, you’ll work effectively to service and upsell client products and services to current and future customers via chat services, including chat, text, email, social media, direct messaging and other nonverbal platforms using the "Service to Sales" methodology. You’ll also identify and capitalize on all other sale opportunities ...

In this role , You'll work to resolve customer issues via chat services, including chat, text, email, social media, direct messaging and other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll be the difference between their customer ...

What You Bring to the Role College diploma and no direct work experience – Freshers welcome Alternatively, 1 year or more of customer service or sales experience and high school diploma or equivalent Great written English communication skills, including grammar and spelling Computer savvy Local resident of Ahmedabad, Gujarat or ability to relocate to Ahmedabad ...

Work From Home For Travel Process For Domestic Company Answering customer queries. Fixing customer problems. Proactive engagement. A chat support agent connects with customers through instant messaging on a business's website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving. Process: Blended ...

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

We are looking for candidates with relevant experience in handling inbound and chat processes, along with team handling skills. Supervise and manage a team responsible for handling inbound calls, chats, emails, customer queries, and reviews on iOS. Ensure all customer interactions (calls, chats, and emails) are promptly addressed and resolved within established ...

Experience in ETP/STP/RO /MEE Operations and maintenance, water treatment, GPCB compliance monitoring, And monitoring and maintaining the records, as per Consent conditions.   Join Us on WhatsApp Channel: https://whatsapp.com/channel/0029VaDwTZoHgZWddec9BL0y   Join Us on WhatsApp Group: https://chat.whatsapp.com/HVeXvkVbLjlFnD9wf6fLas     Experience in ETP/STP/RO /MEE Operations and maintenance, water treatment, GPCB compliance monitoring, And monitoring and maintaining the records, as per Consent ...