497 Job openings found

Qualification: Any GraduateExperience: Candidates can either be fresher or have relevant experience of 1-2 years. For experienced candidates, we can give higher salary subject to out maximum limit.Work location: Wanowrie in Pune ( training one month at Viman nagar location)Skills Required: Good Communication skill in English Roles & Responsibilities for Personal ...

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

Key Responsibility: 1.Lead Management & Business Development Handle and respond to inquiries received through IndiaMART, TradeIndia, company website, inbound calls, emails, and other lead generaƟon plaƞorms.  Qualify prospecƟve customers and idenƟfy business opportuniƟes.  Generate new B2B business by converƟng inquiries into orders.  Build and maintain a strong sales pipeline through regular follow-ups.  ...

A Telecaller's job involves making outbound or receiving inbound calls to promote products, generate sales leads, provide customer support, and gather feedback, requiring excellent communication, persuasion, and documentation skills to meet targets and ensure customer satisfaction, acting as the voice of the company. Key duties include contacting potential customers, explaining offerings, ...

Role Summary:We are seeking a Pre-sales Executive with 2-3 years of experience in handling inbound leads through platforms like IndiaMART. The candidate will be responsible for qualifying leads, understanding customer requirements, coordinating with sales and product teams, and ensuring timely follow-up to convert leads into sales opportunities. Key Responsibilities:Manage and qualify ...

Telecaller Handling inbound calls/queries and outbound calling.Respond to customer query on Mail & converse with customer (internal/external). Coordination with customer and team member to resolve customer issue.  Customer Support Executive (Voice & Email Support) 📍 Location: Borivali, Mumbai 💼 Experience: Minimum 1 Year (Real Estate / Life Insurance / Loan Department preferred)🕒 Full-Time | ...

A female telecaller makes outbound and receives inbound calls to promote products, generate leads, conduct market research, provide customer support, and follow up with clients. Key responsibilities include explaining services, answering inquiries, resolving issues, maintaining detailed records of interactions, and achieving sales or engagement targets. The role requires excellent communication, persuasion, and customer ...

Role Details:Designation: Senior Manager- Digital Customer connect  Experience, InboundRole type: Individual contributorDepartment: DigitalReporting to: AVP & Lead Digital Customer connect & ExperienceLocation: Mumbai HO Your Role (summary): This role will be responsible for1. Establish in bound Customer connect through calls, mails, messages and social media feeds for helping customers/ prospects and partners with in ...

Roles & Responsibilities: Simplify processes to ensure ease of understanding and application in different scenarios. Envisage use cases to predict and prepare for potential queries and create Knowledge Management systems to support internal customers. Identify opportunities to streamline processes to increase efficiency and improve CX. Team Management -- Leads are in charge of the ...

Primary Role Description: - To manage a team of telesales To ensure that conversion targets are met on a monthly basis To be responsible for the management of direct reports, one to one reviews and performance reviews Responsible for sales targets through Inbound and outbound sales To work closely with the marketing and product team ...