478 Job openings found

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

Role Summary The Telecaller will be responsible for handling inbound and outbound customer calls, generating sales leads, following up with prospective customers, and providing product information. The role requires excellent communication skills, customer relationship management, and coordination with the sales team to improve conversions and customer satisfaction. KRA: Task / Activities Make outbound ...

Tele Calling Executive (Female) Job in Chennai | 1–2 Years Experience Tele Calling Executive (Female) Company: Confidential (Hiring through Orbit Global HR Consultants)Location: Padmavathy Nagar, Vinayagapuram, Chennai, Tamil NaduJob Type: Full-TimeExperience Required: 1–2 YearsGender: FemaleSalary: Best in the Industry Job Overview Orbit Global HR Consultants is hiring a Tele Calling Executive (Female) for a ...

Key Responsibilities:   Drive direct sales of diamonds/jewellery through Rapaport Trade and other digital B2B platforms. Develop and maintain relationships with domestic and international clients. Manage inquiries, convert leads, and deliver excellent pre- and post-sales support. Monitor and report on sales KPIs and market trends. Collaborate with internal teams to ensure smooth order fulfillment.      Requirements: 2–5 years of experience in diamond/jewellery sales (B2B). Proven track record in online sales, preferably ...

Position Name : Customer Care Executive- Inbound Process Location : Ahmedabad No. of openings : 5Work Schedule : 6 Days Working & 2 Rotational Saturdays Off Work Timings : Day Shift Only Job Type : On-roll full time Job Description : We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and ...

About the Role We are looking for a proactive and confident Sales to support our business development team. This is a full-cycle sales role where you will manage inbound leads generated through Meta and Google ad campaigns, qualify prospects, schedule meetings/site visits, and support the senior sales team during demos and ...

A telecaller drives sales and resolves customer queries over the phone. They reach out to prospects to pitch products, answer inbound support calls, and schedule follow-ups. Ideal candidates possess excellent verbal communication, persuasion skills, and resilience. [1, 2, 3, 4] Key Responsibilities Lead Generation & Sales: Make outbound calls to prospects using ...

An Accounts Officer in the logistics sector manages the financial supply chain. They reconcile vendor and shipping invoices, process freight and customs costs, and track inventory. Their core goal is to optimize supply chain costs, audit expenses, and guarantee accurate financial reporting. [1, 2, 3, 4] Key Responsibilities Freight & Customs Processing: ...

Job Title Team Lead – Direct Channel (Life  Insurance) Department Sales / Direct Business / Health Insurance Role Overview The Team Lead – Direct Channel is responsible for managing a team of Direct Sales Executives (DSEs) to drive health insurance sales through direct channels such as walk-ins, inbound leads, digital enquiries, and corporate tie-ups. The ...

A Front Desk Tele-Sales Executive for a solar installation company acts as the initial point of contact for potential customers, responsible for generating leads, explaining the benefits of solar energy, and scheduling appointments for site visits. This role combines administrative front-office tasks with outbound calling to drive residential or commercial solar ...