48 Job openings found

Job Overview: The Customer Relationship Manager (CRM) will be responsible for managing customer interactions and resolving issues related to billing, escalations, and overall customer satisfaction (CSAT). The role involves working closely with various internal teams, ensuring timely billing processes, handling customer complaints, and continuously improving the customer experience to maintain high ...

A dynamic and fast-growing company specializing in AWS Managed Services, primarilyserving the SMB market but eager to scale into larger enterprise transformations. We’reseeking an accomplished and goal-driven Zonal Sales Manager to drive regionalgrowth, build strategic customer relationships, and lead our regional sales team indelivering high CSAT, new customer acquisition, and ...

Job Summary:We are seeking a dynamic and experienced CRM to join our real estate team. The ideal candidate will have a strong background in CRM, billing, customer escalations, and maintaining high customer satisfaction (CSAT) scores. This role requires excellent communication skills, attention to detail, and a customer-centric approach. Key Responsibilities: Customer Relationship ...

JOB DESCRIPTION Business Head – Gateway Services Location: Chennai Experience: 10–15+ Years Function: Business, Sales & Operations Reporting To: Senior Management Role Overview We are looking for a Business Head – Gateway Services to own the overall P&L, revenue growth, sales, operations, customer experience and profitability of the business. The ...

Head – Retail Operations (Mobile & Consumer Electronics Multi-Brand Retail) 📍 Location: Gurgaon (Pan India Operations)💰 CTC: ₹20-22 lpa Per Annum🕒 Experience: 10 – 22 Years🏢 Industry: Mobile Retail | Consumer Electronics Retail | Multi-Brand Retail🎓 Qualification: Graduate | MBA / PGDM Preferred✈️ Travel: Extensive Travel Across India (60–70%) About the Opportunity Orbit ...

Core Responsibilities Customer Relationship Management: Building and maintaining strong relationships with clients to ensure long-term retention and advocacy. Especially with the Maintenance Department Heads Service Operations Management: Overseeing daily after-sales activities, including installation, repairs, and both online technical support and on-site technical support. Complaint & Dispute Resolution: Acting as the primary escalation point for dissatisfied customers, ...

Key Responsibilities Handle inbound and outbound customer calls and resolve queries within defined TAT. Manage customer complaints, escalations, and requests through CRM. Maintain accurate case documentation and follow-ups. Build strong customer relationships and ensure a positive customer experience. Conduct feedback calls, surveys, and service reminders. Coordinate with internal teams for query resolution and timely closure. Ensure adherence ...

Primary Role Description:  The job holder will be responsible for providing dedicated claims facilitation and resolution support in high-business volume branches. The primary focus is to provide end to end assistance for claims service to channel partners, sales team and claimants throughout the claims lifecycle. The role encompasses end-to-end claims coordination, including documentation guidance, status tracking ...

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

Purpose The purpose of the Senior Technical Support role is to ensure efficient installation, maintenance, troubleshooting, and technical support of products and systems, while delivering timely solutions to customers and internal stakeholders. The role focuses on minimizing downtime, enhancing customer satisfaction, resolving complex technical issues, and supporting continuous improvement in product ...