18 Job openings found

Job Overview: The Customer Relationship Manager (CRM) will be responsible for managing customer interactions and resolving issues related to billing, escalations, and overall customer satisfaction (CSAT). The role involves working closely with various internal teams, ensuring timely billing processes, handling customer complaints, and continuously improving the customer experience to maintain high ...

Role & responsibilities   Customer experience ,Customer Management,Customer Success,Client Onboarding Upselling,Communication Skills,Account Management,Client Success,Revenue Expansion Process Improvement Initiatives,Process Implementation. Churn management, enhanced customer engagement and advocacy, renewal quotas, CSAT scores, etc. Building an onboarding team from scratch, and handling CS operations and  programs, directly under the vice president of customer success. Independently lead a customer success platform implementation project ...

Job Description: Customer Relationship Manager for Online Optical Business   Position: Customer Relationship Manager Location: Brabourne Road, Kolkata Type: Full-time / Contract   Overview:   We are an online optical business committed to providing high-quality eyewear and exceptional customer service. Our platform allows customers to browse and purchase prescription glasses and sunglasses all from the comfort of ...

Essential Duties and Responsibilities: Assisting users in troubleshooting code, integration & implementation of salesforce product Coordinating with different teams on integration points & bring resolution to the problems Leading support team and also serve as an escalation point for support Understand the business complexity & provide resolution/ workaround to the ...

Customer Relationship Manager - JD     Job Description: Customer Relationship Manager for Online Optical Business   Position: Customer Relationship Manager ________________________________________ Overview:   We are an online optical business committed to providing high-quality eyewear and exceptional customer service. Our platform allows customers to browse and purchase prescription glasses and sunglasses all from the comfort of their home. We ...

Key Responsibilities: 1. Customer Relationship Management: Maintain and strengthen relationships with clients through digital channels (email, chat, video, and phone). Understand customer needs and offer tailored banking solutions. Handle client inquiries, complaints, and feedback in a timely and efficient manner.   2. Sales and Revenue Generation: Achieve sales targets by cross-selling and upselling bank products like savings ...

Team Management: Lead, motivate, and oversee a team of sales professionals. Set performance goals and provide regular feedback. Sales Performance: Drive the team to meet and exceed sales targets for products such as savings accounts, fixed deposits, and recurring deposits. Customer Relationship Management: Foster strong relationships with clients, address their needs and ...

Objective of this role: Assist in strategy and execution of various branding initiatives. Device and launch optimized print and online advertisement and promotional strategy, communication strategy and materialsto increase brand awareness. Perform regular market research studies to gather important brand data. Look after corporate as well as employer branding of the company through various ...

Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats Title Associate L1 Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send ...

Role Summary: This role works closely with Head of Operations and will involve a combination of strategic thinking and firefighting. You will be driving efficiency improvements at org level while ensuring that key customer satisfaction metrics show consistent improvement. Some important business levers under the purview of this role include driving ...