17 Job openings found

Job Overview: The Customer Relationship Manager (CRM) will be responsible for managing customer interactions and resolving issues related to billing, escalations, and overall customer satisfaction (CSAT). The role involves working closely with various internal teams, ensuring timely billing processes, handling customer complaints, and continuously improving the customer experience to maintain high ...

A dynamic and fast-growing company specializing in AWS Managed Services, primarilyserving the SMB market but eager to scale into larger enterprise transformations. We’reseeking an accomplished and goal-driven Zonal Sales Manager to drive regionalgrowth, build strategic customer relationships, and lead our regional sales team indelivering high CSAT, new customer acquisition, and ...

Job Summary:We are seeking a dynamic and experienced CRM to join our real estate team. The ideal candidate will have a strong background in CRM, billing, customer escalations, and maintaining high customer satisfaction (CSAT) scores. This role requires excellent communication skills, attention to detail, and a customer-centric approach. Key Responsibilities: Customer Relationship ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

Department Management: Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus. Ensure smooth administrative operations and high team performance to maintain an excellent student experience. Student Journey Management: Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement. Conduct ...

Job Description: We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...