554 Job openings found

Job Description   Freshers to 1 year of experience candidate preferred.Excellent English Communication is a mustLearning enthusiast Presentable skill is a must Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Monitoring the work of individual representatives ...

Hiring for MNC CCTV product Mfg Industry in Shendra MIDC Position – Service Head Company type: Closed Circuit Television (CCTV) Product Manufacturing Education: – BE / Diploma Skills: Customer Support, Team handling  Experience: – Min 4 Years of Experience in  Services like Access control system (ACS), Fire Alarm System (FAS), Closed Circuit Television (CCTV), WL Salary Budget: no bar for suitable  Job Responsibilities: Handling team of 15+ members Customer / Technical support Handling the ...

Job Description: This role focuses on handling customer inquiries, supporting the sales team, and ensuring consistent follow-ups. The ideal candidate should be trainable, disciplined, and comfortable communicating with customers across calls, WhatsApp, and email. Customer Handling (Training + Execution) · Attend incoming calls, WhatsApp, and email inquiries Share basic product information (training will be ...

Qualification: Any Graduate with MBA Marketing OR BE in Mechanical, Production, Electrical, Electronics.Experience: in Cost estimation, customer quotations / proposals, customer queries, Sales support, Sales coordinator.(a) For Manager - min 6 to 15 years & (b) For Engineer - min 2 to 5 years Work location: Vasai east in Mumbai Job Description:Prepare and update cost ...

Job Overview We are seeking a professional and customer-focused Sales Associate to join our Lending team. This role involves handling customer interactions over calls, explaining loan products, collecting required information, and supporting customers throughout the loan application process. The ideal candidate should be comfortable managing high call volumes, maintaining accurate records, and ...

A reputed steel and power manufacturing company engaged in large-scale industrial operations is hiring a CRO to manage customer relationships, client coordination, and service support activities. The company offers a professional work environment with strong career growth opportunities in the industrial sector. Handle customer inquiries, complaints, and service-related coordination professionally. Maintain strong ...

A reputed steel and power manufacturing company engaged in large-scale industrial operations is hiring a CRO to manage customer relationships, client coordination, and service support activities. The company offers a professional work environment with strong career growth opportunities in the industrial sector. Handle customer inquiries, complaints, and service-related coordination professionally. Maintain strong ...

Key Responsibilities: Good in Excel Analysis Considerable customer handling experience from order booking to cash. Customer order processing/contract review , Study the order; any discrepancy in order (related to payment terms, price, or inco) communicated back to Sales and/or customer for amendments. Get the order loaded in system on time Place indent or initiate requirements ...

Job SummaryWe are looking for an experienced Customer Support Executive with strong knowledge of logistics and freight forwarding operations. The candidate will be responsible for managing client communication, coordinating shipments, ensuring timely documentation, tracking cargo movement and resolving customer queries. The ideal candidate should have hands-on experience in freight forwarding, ...

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.