85 Job openings found

Job Title Quality Analyst – VRM (Outbound Processes) Role Summary The Quality Analyst (QA) will monitor and evaluate outbound VRM (Virtual Relationship Manager) interactions to ensure compliance, proper financial advisory, and superior customer experience. The role focuses on identifying performance gaps, reducing risk, and coaching agents to optimize conversion and service quality. Key Responsibilities Call ...

Managing the entire contact center business for outbound  business. Team - 200 -300 outbound sales sales & marketing Securities experience handling the entire contact background center business for outbound  business. AVP - Business Growth Manager Proposing potential business deals by contacting potential partners and discovering and exploring opportunities. Setting up meetings between client decision-makers and the company as practice ...

Job DescriptionResponsible for overseeing the performance of a team of contact center operators, Develop plans to achieve the call center targets. ResponsibilitiesTeam Leaders has to ensure seamless servicing of customers. Agents are made aware of the Scorecard targets & Portfolio Benchmark. Ensure that there is cross sell to the customer on ...

We Are Hiring Telebanker In Ahmedabad. Job Title: Telebanker Location: Ahmedabad Job Type: [Full-Time / Part-Time / Contract] Department: Retail Banking / Call Center Experience Required: [e.g., 1–3 years preferred] Salary: [Insert Range or "As per industry standards"]   Key Responsibilities: Answer inbound customer calls and assist with banking inquiries and transactions. Make outbound calls to promote ...

Job Title: Associate (or) Analyst, Customer Care Center Voice Process Experience: 1-10 years Location:  Mumbai   ROLE DESCRIPTION  The role supports customer servicing operations by handling borrower inquiries, maintaining accurate loan information, and resolving customer concerns within defined servicing frameworks. The individual ensures delivery of high-quality customer experience through effective communication, issue resolution, and adherence to ...

   Preferred Requirements ·         Basic Knowledge of Tally.ERP 9 ·         Spoken proficiency in English & Hindi ·         Basic accounting knowledge Key Areas of Responsibility   ·         Manage large amounts of inbound and outbound calls in a timely manner ·         Follow communication “scripts” when handling different topics ·         Identify customers’ needs, clarify information, research every issue and provide solutions and/or ...

Job Description  Job Role: 1. Call Volume: A goal of making 150 to 200 outbound connected calls per day. This would ensure a high level of outreach and customer engagement. 2. Call Duration: A target of 300 minutes (5 hours) of total talk time per day to meet the desired sales and service ...

Key Responsibilities: Lead, mentor, and coach a team of tele callers focused on debt collections to ensure they meet performance targets and deliver outstanding customer interactions Develop and implement strategies to enhance the team’s productivity, efficiency, and overall collections performance Monitor team members’ calls for quality assurance and provide constructive feedback and training ...

Job Description – Junior Operation Engineer Position: Junior Operation Engineer Experience: 2–4 Years Location: Sanpada, Navi Mumbai. Employment Type: Full-Time________________________________________Role Overview:We are looking for a Junior Operation Engineer who can ensure the smooth functioning of our IT infrastructure, including internal servers (Synology), PBX systems, networking, and hardware/software troubleshooting. The ideal ...

We Are Hiring CCA In Amravati. Job Title: Customer Care Associate (CCA) Department: Customer Service / Support Reports To: Customer Service Manager / Team Lead Job Type: Full-Time / Part-Time Location: Amravati ( Maharashtra )(Only Male)   Key Responsibilities: Handle inbound and outbound customer calls, emails, or chats professionally and promptly. Address customer queries, concerns, and complaints ...