1645 Job openings found

Responds to Customer Complaints. Evaluates and Resolves Problems of Customers. Assists In Installing the Equipment. Analyses, Inspects & Reviews findings to determine the solution to the problem that the customer demands. Offers Customer Training for the Product. Works Alongside with technical sales engineers. Monitors Performance of the products. Provides Customers with regular reports and feedback on their ...

Job Title : Regional Manager – Sales & Marketing (P&B Division)Location : Regional (Gujrat & Kolkata)Department / Division : Sales & Marketing (P&B Division) Reporting to General Manager-SalesReported by Sales Executives/Engineers, Service EngineersEmployee Headcount : Managed 5-6 PeopleOverall Purpose/Objective Of the job To manage sales and service operations in the assigned region for the ...

We are seeking a skilled and customer-focused Customer Service Representative to join our customer Service team. The ideal candidate will have strong technical troubleshooting skills and a solid understanding of casino operations and gaming systems. You will be the first point of contact for customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gaming experience.   Responsibilities:   Handle incoming calls from customers promptly and professionally.  Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.  Deliver exceptional customer service to build trust and ensure customer satisfaction.  Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software. Utilize in-depth knowledge of casino games, rules, and procedures to assist customers  Address customer queries related to gameplay, account settings, promotions, and rewards  Educate customers on new games, features, and updates.  Log and document all customer interactions and resolutions accurately in the CRM system.  Provide feedback and insights from customer interactions to improve processes and  Qualifications: High school diploma or equivalent required.  oAssociate’s or Bachelor’s degree in a related field (preferred).   Skills: Excellent communication and customer service skills.  Ability to manage multiple tasks and prioritize effectively in a remote environment.  Strong organizational skills and attention to detail.  Ability to work independently with minimal supervision. Requirements:    Ready to work for rotational shifts. Proven experience in a customer service role, preferably in a call center or inbound process.  Experience with technical troubleshooting in a customer-facing role.  Prior knowledge or experience in casino operations or gaming systems is highly desirable.  Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.  Basic knowledge of online platforms, mobile apps, and gaming software.  Strong analytical and problem-solving skills.  Excellent communication skills (verbal and written).  Strong interpersonal skills with a focus on empathy and patience.  Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. 

Computer friendly, email handling, strong follow-ups, customer segmentation, and building strong customer relationships     A Customer Relationship Management (CRM) professional is responsible for managing and enhancing customer relationships to improve satisfaction, retention, and overall business outcomes. This involves overseeing customer interactions, implementing CRM strategies, and ensuring data accuracy within the CRM system. Key responsibilities include ...

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Responsibilities: Supervise day-to-day operations in the customer ...

An automobile "Head" job description varies depending on the department, but generally involves strategic planning, team leadership, and operational oversight to achieve business goals. Key responsibilities include managing staff, ensuring customer satisfaction, overseeing budgets, and collaborating with other departments to improve efficiency and profitability.    General responsibilities for a Head of Operations or General ...

Role: Head Technical and Design Designation: Senior Manager- Head Technical and Design Department: TechnicalReporting to: DirectorReportees: Team of Design and R&D Job summary The purpose of this role is to undertake following across all plants :- Ensure the finalization the design as well as operational requirements of the products- To identify and adopt new ...

Job SummaryOur client is looking for a motivated and empathetic Customer Support Executive to join thier team. In this role, you will act as the first point of contact for customers, ensuring their queries are handled promptly and professionally. You will play a key role in maintaining high customer satisfaction by ...

  Job Summary:Company is looking for a motivated and empathetic Customer Support Executive to join ourteam. In this role, you will act as the first point of contact for customers, ensuring their queriesare handled promptly and professionally.You will play a key role in maintaining high customer satisfaction by resolving issues, providingaccurate ...

Key Responsibilities: ● AI Strategy & Solution Design: ○ Design AI-based solutions (chatbots, voice bots, AI-driven CRMs, etc.) to automate and enhance the customer care experience. ○ Identify and evaluate AI tools and platforms that can be integrated into our current systems. ○ Develop a long-term AI strategy for the ...